{"_id":"5d1e42c61b55d801f44422a1","version":{"_id":"543005c87d487022005b3fab","__v":7,"project":"543005c87d487022005b3fa8","createdAt":"2014-10-04T14:35:52.362Z","releaseDate":"2014-10-04T14:35:52.362Z","categories":["543005c87d487022005b3fac","54345156edce04080040964e","543ee0c055bb1008000955b6","54c82a78ab706219009e0656","57390d0e1f4b740e00b06cb2","5741d5ab28f5fb0e0063ed36","5d1e4140522cd702b31b544b"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updatedAt":"2019-07-04T18:17:48.070Z","project":"543005c87d487022005b3fa8","category":{"_id":"5d1e4140522cd702b31b544b","project":"543005c87d487022005b3fa8","version":"543005c87d487022005b3fab","isAPI":false,"__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2019-07-04T18:11:12.599Z","from_sync":false,"order":9999,"slug":"external-calls","title":"External Calls"},"user":"543005a67d487022005b3fa7","__v":0,"metadata":{"title":"","description":"","image":[]},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2019-07-04T18:17:42.788Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"method":"get","auth":"required","params":[],"url":""},"isReference":false,"order":999,"body":"## What is External Calls?\n\nExternal calls allows you to hook up a third party telephone system to automatically patch across the caller ID in to your system. This can be used my VoIP software, as well as many call answering services.\n\n## How does it work?\n\nUsing your staff account, you will be able to obtain a secure login link which you can append a telephone number to. This link will automatically login the user and take them to a dedicated console showing details for the Caller ID you provided in the same URL.\n\n## Why is this beneficial to me?\n\nThis tool allows quick and easy access in to your system, and once loaded, will provide immediate information about the caller and any relevant information about active or upcoming bookings. If using an answering service, this also means they do not need to hassle with knowing username and passwords, as a simple URL can be used instead for your calls.\n\n## What methods are available?\n\nYou can either set-up a URL which uses the currently logged in user, which is likely ideal for fleets that share the same computer but login/logout for each staff member, alternatively, you can use a URL which automatically logs in a user to a specified staff account and diverts them to the same page. This is likely ideal for 3rd party answering services.","excerpt":"","slug":"getting-started-1","type":"basic","title":"Getting Started"}
## What is External Calls? External calls allows you to hook up a third party telephone system to automatically patch across the caller ID in to your system. This can be used my VoIP software, as well as many call answering services. ## How does it work? Using your staff account, you will be able to obtain a secure login link which you can append a telephone number to. This link will automatically login the user and take them to a dedicated console showing details for the Caller ID you provided in the same URL. ## Why is this beneficial to me? This tool allows quick and easy access in to your system, and once loaded, will provide immediate information about the caller and any relevant information about active or upcoming bookings. If using an answering service, this also means they do not need to hassle with knowing username and passwords, as a simple URL can be used instead for your calls. ## What methods are available? You can either set-up a URL which uses the currently logged in user, which is likely ideal for fleets that share the same computer but login/logout for each staff member, alternatively, you can use a URL which automatically logs in a user to a specified staff account and diverts them to the same page. This is likely ideal for 3rd party answering services.